Prior to returning any item, our Customer Service Department must first issue you a Return Authorization (RMA) number. All other relevant information will be sent to you at this time.
Should you wish to return a faulty item, please email firstname.lastname@example.org . Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorized, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion.
Please allow at least seven (7) days to assess your issue and a response from us.
Refer to individual product information as marked in our adverts as, warranties differ, so please read adverts thoroughly. Please contact us should you have a problem that may potentially necessitate the return of your purchase and possible replacement due to manufacturing fault. All goods will be tested when returned. If they work, they will not be replaced and you will be contacted.